Gateway Holistic Care Group respects your privacy and is committed to protecting your personal information. By opting into our services, including SMS messaging, you agree to the following terms regarding how we collect, use, and secure your data.

1. Data Collection

We may collect the following information:

  • Personal Details: Name, email address, mailing address, and mobile phone number.

  • Health Information: Medical history, service plans, and other health-related data.

  • Financial Details: Payment methods and funding agreements (e.g., FSCD/PDD).

  • Service Records: Progress notes, care records, and communication history.

Information may be collected via the website contact form, email, rental agreements, or third-party systems.

2. Data Usage

Your information is used solely for purposes directly related to the delivery of services, such as:

  • Sending updates, reminders, and promotions about Gateway Holistic services.

  • Developing and implementing client care plans.

  • Ensuring compliance with legal and regulatory obligations.

3. Data Security

We implement secure storage measures to protect your information from unauthorized access:

  • Physical records are stored in locked cabinets.

  • Digital records are secured using password-protected systems.

  • Access to your data is restricted to authorized personnel on a need-to-know basis.

4. Data Retention

We retain your information as long as you are subscribed to our SMS or other services. You may request deletion of your data at any time, subject to legal or regulatory obligations.

5. Messages and Data Rates

  • Message and data rates may apply for SMS communication, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency may vary based on your preferences and service agreements.

6. Opt-Out and Help Requests

  • Opt-Out: You can opt out of SMS messaging by replying STOP or UNSUBSCRIBE to any message, emailing us at management@gateway-holistic.com, or visiting www.gatewayholisticcare.com/unsubscribe. After unsubscribing, you will receive a final SMS confirming your removal within 24 hours.

  • Help Requests: For assistance, reply HELP to any message or contact us directly.

7. Non-Sharing Clause

Gateway Holistic does not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used solely for the purposes outlined in this policy.

8. Confidentiality

Gateway Holistic adheres to strict confidentiality protocols, ensuring all sensitive information shared during visits or in care remains private. Visitors and staff are required to maintain confidentiality of any observed or disclosed information within the facility.

9. Your Rights

You have the right to:

  • Access the information we hold about you.

  • Request updates or corrections to your information.

  • File a complaint if you believe your privacy rights have been violated.

10. Changes to This Policy

Gateway Holistic reserves the right to update this Privacy Policy. Updates will be posted on our website, and the "Effective Date" will reflect the most recent changes.

11. Contact Us

For questions or concerns about our Privacy Policy or the confidentiality of your information, please contact us:

Gateway Holistic Care Group
Phone: 780-239-6674
Email: management@gateway-holistic.com
Website: www.gatewayholisticcare.com

By continuing to engage with our services, you confirm that you understand and agree to this Privacy Policy. Your trust is our priority, and we are committed to safeguarding your personal information while delivering exceptional care.

Privacy Policy